At VitalizePro, we stand behind the quality of every product we ship. If you experience any issues with your order, please review the policy below and contact our support team.
Return Eligibility
- Unopened products in original sealed packaging may be returned within 30 days of delivery.
- Opened or reconstituted products cannot be accepted for return due to safety and contamination concerns.
- Damaged or defective shipments must be reported within 48 hours of delivery with photographic evidence.
Refund Process
- Approved returns will be refunded to the original payment method within 5-10 business days.
- Shipping costs are non-refundable unless the return is due to a VitalizePro error or defective product.
- Shipping insurance claims for lost or damaged packages will be processed within 7-14 business days.
How to Initiate a Return
Contact our support team at support@vitalizepro.com or call 1 (800) 555-0100 with your order number and reason for return. Our team will provide a return authorization and shipping instructions.
Exchanges
We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.
Questions? Contact us or visit our FAQ.
