Refund & Returns Policy

• Unopened products in original sealed packaging may be returned within 30 days of delivery.
• Opened or reconstituted products cannot be accepted for return due to safety and contamination concerns.
• Damaged or defective shipments must be reported within 48 hours of delivery with photographic evidence.

• Approved returns will be refunded to the original payment method within 5–10 business days.
• Shipping costs are non-refundable unless the return is due to a VitalizePro error or a defective product.
• Shipping insurance claims for lost or damaged packages will be processed within 7–14 business days.

Contact our support team with your order number and reason for return. Our team will provide a return authorization and shipping instructions.

We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.